IntelliSurvey is seeking a savvy Account Manager with Market Reseach experience. The AM is primarily responsible for fostering and expanding relationships with current clients, acting as the main point of contact between clients and the IntelliSurvey delivery team. Their core responsibilities include coordinating research projects and ensuring the delivery of actionable insights. This role requires effective communication, strategic planning, and collaboration with internal teams to meet client needs and maximize business opportunities. The Account Manager plays a crucial role in client satisfaction, project coordination, and contributing to the overall success of the company.

RESPONSIBILITIES:

• Cultivate and strengthen relationships with key customer stakeholders within the current IntelliSurvey portfolio, aiming to activate, expand and increase revenue.
• Act as a main point of contact for clients, understanding their business objectives and challenges.
• Achieve quarterly goals while keeping clients satisfied and engaged with our products and services.
• Understanding of Management Consultancy/Consultancy/PE/Corporate clients and their needs. 
• Participate in and support quarterly review meetings with clients, contributing valuable insights and information. 
• Serve as a “thought partner” both internally and externally, proactively engaging and proposing thoughtful solutions to research problems. 
• Participate in the development of proposals, presentations and pitches to win new business. Scope, price, and propose on incoming bid requests 
• Collaborate with internal teams to understand client requirements and objectives (programming, fielding and research).
• Highly responsive to client requests and inquires as well as internal team requests from Sales, Programming, Operations and Research
• Responsible for profitability of accounts and reaching profitability targets at a territory and client level.

QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing, or a related field
• 2 to 5 years of proven experience in account management, preferably in market research 
• Strong understanding of market research methodologies and techniques
• Proven ability to build and maintain long term relationship
• Results oriented with a focus on client satisfaction and business growth 
• Ability to work in a fast paced team environment (Remote mindset).
• Ability to work independently without constant supervision
• Analytical mindset with the ability to interpret complex data 
• Exceptional organizational and time management skills

• Competitive salary
• Full benefits; medical, dental, vision, Life, LTD, and STD benefits
• 401k plan, with matching contribution
• FSA plan
• Paid Time off
• Flexible working environment
• Remote environment

Salary and Benefits Commensurate with Experience. Equal Opportunity Employer. Except where prohibited by state law, all offers of employment are conditional upon successfully passing a background check.

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ABOUT US:

We’re headquartered in the United States in Irvine, California, but many of our opportunities have no geographical boundaries. Our team is composed of the most talented people from around the world.

Over the past two decades, our mission has been to enable professional research online. We’ve always gone beyond the simple work, handled projects and research methodologies that others found difficult. Along the way, we’ve continually upgraded our online survey platform. We’ve built an outstanding team with detailed understanding of both business and research issues, adept at applying technology to solve complex problems.

We have about 150 employees worldwide, with about 80% of those in the United States and the rest at various locations around the world. Our software engineering team is based in southern California, but the rest of our U.S.-based workforce works remotely from their homes.